It's a bit convoluted: customers who sign up for unlimited data in December or January will have the $30 unlimited-data charge waived until June, the Comcast spokesperson told Ars. Customers can avoid overage charges by spending an extra $30 a month on unlimited data or $25 for the 'xFi Complete' plan that includes unlimited data and the rental cost for Comcast's xFi gateway modem and router.Ĭomcast is trying to give customers in newly capped markets an incentive to upgrade to unlimited data before the caps actually go into effect. Unlimited data optionsĬomcast's overage charges are $10 for each additional block of 50GB, up to a maximum of $100 each month. Comcast provides no way for customers to independently verify the meter readings, and there's no government regulation of broadband-data meters to ensure their accuracy. Comcast has always said its data meter is accurate but has had to correct occasional mistakes, and customers who suddenly face overage fees often suspect the meter is wrong. The data-cap expansion will likely result in more disputes between Comcast and customers. 'Comcast is certain to be criticized for expanding data caps in the middle of the COVID-19 pandemic, especially as the number of cases explodes in the United States, pushing more people than ever to work from home,' Stop the Cap wrote. Newly capped customers could thus start getting overage charges for their April 2021 usage. That would delay enforcement until March, but Comcast also provides all customers with one courtesy month in each 12-month period. We'll credit your bill for any additional data usage charges over 1.2TB during those months if you're not on an unlimited data plan.' Courtesy months for newly capped usersĬomcast's update said customers in newly capped markets 'can take the months of January and February to understand how the new 1.2TB Internet Data Plan affects them without additional charges. The updated language from the Comcast website was also preserved in a news article by Stop the Cap today. Comcast appears to have taken the update off that webpage, but a Comcast spokesperson confirmed to Ars today that the data cap is going nationwide in January 2021 and said that notifications are being sent to customers in their bills. We viewed the updated language on Comcast's website Friday. In all, Comcast has nearly 28 million residential Internet customers.

The cap is also coming to parts of Virginia and Ohio where it wasn't already implemented. Further Reading Tales from Comcast’s data cap nation: Can the meter be trusted?īut last week, an update to Comcast's website said that the cap is coming to Connecticut, Delaware, Massachusetts, Maryland, Maine, New Hampshire, New Jersey, North Carolina, New York, Pennsylvania, Vermont, West Virginia, and the District of Columbia.

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